"I needed to buy a car right after my flight landed in MA from thousands of miles away. Before flying to MA, I contacted the dealer by email and phone, and he is very patient and provided informative answers. After several days and about ~50 emails and calls , he helped me find a car with best value (Beat all other dealers I contact and even beat the private seller price in KBB). He picked me up from the airport with the car I agreed to buy and also helped me buy car insurance/registration."
"With their help, I am driving the car I wanted originally (price was also very good with great value) within a day in a new city from a different state and their help made my new life in Boston much easier. Many thanks to Joe's Auto Sales and hope more people can benefit from their work. Also thanks others who posted good Facebook comments these guys , your comments helped me make a good decision to buy a car remotely and everything worked like a charm. Strongly recommend!!"
"I recently purchased a 2003 Forester at Joe's in Dedham. I can only recommend this dealership as my experience has been very good from a to z. Howard is a friendly and trustworthy salesperson and worked with me throughout the whole process which went like a breeze and he made it easy. The certified mechanic on premise is competent and was willing to work with me. Love my Sub. 5 stars!"--------Tristan N. from Boston MA
"I'm 49 and have bought dozens of vehicles in my life. The buying experience here was by far the best, easiest, and most accommodating. Best prices, and used car warranty. The owner, Howard, took care of all my concerns before and after the sales. I even got a loaner car here when mine needed repair. I couldn't even get that from a major new car dealer (Imperial Ford) when I needed one. I traveled from Blackstone to buy a car here. I just wish I was closer for the oil change deal when I need it. Buy here, you won't regret it."-----John J. from Blackstone MA
"I needed a car. I bought one from Joe's. Now Joe's is a small town American auto shop but they sell cars, too! I was so surprised by the number of low mileage vehicles they had on their lot. The staff is very knowledgeable and willing to bend over backwards in order to make the customer happy. I am very satisfied with my purchase and with their customer service."-----Sean M. from Roseville CA
"I took my 2007 Nissan Sentra here, as I am new to the Dedham area and was looking for a good, honest mechanic. They took care of me here, offered fair pricing and even included a few things on the house with all the work I had done. They were professional and explained what needed to be in what time frame and level of importance. I would highly recommend them!"-----Lisa R. from Dedham MA
"My 2007 VW Passat has electric parking brake fault. The dealer charged me 200 for diagnose and start with replacing a 400 dollar module (labor not included) and they refused to grantee it can be fixed.
I drove to Joe's auto because there is a guy called Martin, a VW specialist. The guy referred me there has been doing maintenance there for 2 years.
The ordered the parts and replace it within 2 hours. Total 550 including free brake fluid and other courtesy check and an oil change coupon. Now I have brand new models and there won't be any problem anymore.
I should visit them at the first moment in order to save some money. And I decide to go there for regular maintenance in the future."-----Kaining Z. from Philadelphia, PA
"I've been taking my '99 Beetle to Joe's for over 2 years now and the service experience just gets better. Joseph is such a real, nice person. I now find it easy (as a young woman without much car knowledge) to ask questions without feeling dumb and that means I bring the Bug in as often as it needs b/c I don't dread potential condescension or rip-offs. 3 examples of Joe's great service:
1-He did extensive work over Xmas 2009 while we were out of town and he let me leave the car at his shop for 2 weeks before picking it up. I brought him doughnuts for that.
2-I had a brake light out and while dropping off a friend to pick up his vehicle from the shop and Joe fixed it on the spot.
3-I had some dash lights coming on and needed to get an inspection today. Joe scanned and fixed the (minor) issues on the spot at no charge. And he got me my inspection without a hitch!
If you have a VW, take it to Joe. If you something else, take it to Joe. If you like honest service done by real people who talk plainly (not sales guys who call you honey), go to Joe's." -----Rachel W. from Norwood MA
"Nothing but great things to say about these guys. My muffler was loud and I thought it was going to cost me around $700 to replace. I brought it to Joe's and the total cost of the repair was $104. I didn't have to replace my entire muffler system, it was just one small piece to it. Which just goes to show that they are honest people. I'll be going back to them whenever I need service to my car, NOT because they were inexpensive (although that was a plus) but because they are honest." -----Michale S. from West Roxbury MA
"I took my car to Joe after I had spent over $600 and two months and three mechanics trying to diagnose the problem with my car. The car was stalling out and the engine light would come on and then it would be all better the next day. This made the problem really difficult to diagnose because nobody was able to recreate the stalling.
I finally took it to Joe and he was able to look at it and examine it fully before diagnosing the problem. It took several days to diagnose the problem due to the difficulties in recreeating the problem, but Joe would always take my phone calls and always took the time to explain what he was doing to fix it. He also took the time to diagnose the problem properly and only charged my for the time that it actually took to fix the problem.
The problem was finally diagnosed as a faulty distributor and was replaced. I had to go back and have it replaced because the distributor was replaced with a refurb - as per my instructions, but when Joe replaced it with a new one, he only charged the difference in cost plus an hour labor. I can't say enough about Joe. I thought the car was done for, but I've been driving it ever since - 7 months now and it's still chugging! I highly recommend this shop. Everyone is friendly and honest and will to take the time to explain everything to you."-----Erin G. from MA